CONTACT US
Last Updated: August 11, 2026
Thank you for choosing Elovaen.
If you have questions about a product, existing order, shipment, return, refund, payment, or our website, please contact our customer support team.
CUSTOMER SUPPORT
Email: support@elovaen.com
Website: elovaen.com
When contacting us about an existing purchase, please include your order number whenever possible.
ORDER AND SHIPPING SUPPORT
For questions relating to order status, tracking, delivery, address corrections, missing shipments, or damaged shipments, contact:
Orders are generally processed within 2 days.
Estimated shipping time after dispatch is generally 7–15 business days.
RETURNS AND REFUNDS
To initiate a return or request a refund, contact:
Important Return Address Information
Please do not send a return without contacting us first.
Elovaen uses different return facilities depending on the product, order, fulfillment source, and destination.
Our customer support team will provide you with the applicable return warehouse address after receiving your request.
Return Address: Provided individually by email after contacting support@elovaen.com.
PRIVACY REQUESTS
For questions or requests regarding your personal information:
Please write “Privacy Request” in your message where appropriate.
RESPONSE INFORMATION
We aim to respond to customer service inquiries within a reasonable period.
Response times may be longer during public holidays, promotional periods, or other high-volume periods.
For time-sensitive cancellation or statutory withdrawal requests, the date on which your clear request is received at support@elovaen.com will be used to determine when you notified us, subject to applicable law.