RETURN & REFUND POLICY
Last Updated: August 11, 2026
At Elovaen, we want you to be satisfied with your purchase.
This Return & Refund Policy applies to products purchased directly through elovaen.com.
Nothing in this Policy limits mandatory consumer rights available under applicable law.
1. 30-DAY RETURN POLICY
In addition to any mandatory statutory rights you may have, Elovaen offers eligible customers a voluntary 30-day return period beginning on the date the product is delivered.
To request a return, contact:
Please provide:
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Your order number;
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Your name;
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The product you wish to return;
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A brief description of the request.
Providing a reason for an ordinary statutory EU/UK cancellation is not required.
2. RETURN ADDRESS
Elovaen does not publish a universal return warehouse address because the correct return location may depend on the product, order, fulfillment facility, and destination.
Before sending any return, contact:
Our customer support team will provide the applicable return instructions and return warehouse address.
Do not send a return to any address unless our support team has provided or confirmed that address.
A return sent without contacting us first may be sent to an incorrect facility and may significantly delay processing.
However, this requirement does not reduce any statutory cancellation or withdrawal right.
If applicable law gives you a deadline to notify us that you wish to cancel or withdraw from your purchase, sending a clear cancellation notice to support@elovaen.com within that deadline is sufficient to exercise the right.
Your cancellation will not become late merely because we provide the applicable return warehouse address afterward.
3. VOLUNTARY RETURN ELIGIBILITY
For voluntary returns beyond any mandatory statutory cancellation period, products should generally:
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Be returned within 30 days of delivery;
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Be in substantially the condition in which they were received;
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Be unused except for reasonable inspection;
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Include original components and accessories;
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Include original packaging where reasonably possible;
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Include sufficient order information to identify the purchase.
Where permitted by applicable law, we may reduce or refuse a voluntary refund if a product has been materially used, altered, damaged after delivery, or returned incomplete.
This does not limit rights relating to faulty, damaged, misdescribed, or otherwise non-conforming products.
4. EU AND UK 14-DAY CANCELLATION / WITHDRAWAL RIGHTS
If you are an eligible consumer in the European Union, European Economic Area, or United Kingdom purchasing goods online, you may have a statutory right to cancel or withdraw from your purchase without giving a reason.
Where applicable, the cancellation period is generally 14 days from the day you, or a person nominated by you, receives the goods.
To exercise this right, send a clear statement to:
After receiving your request, we will provide the applicable return warehouse address and instructions.
You must then return the product within the period required by applicable law.
5. OPTIONAL CANCELLATION NOTICE
You may use the following wording:
To: Elovaen / elovaen.com
Email: support@elovaen.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order Number:
Product(s):
Ordered On:
Received On:
Customer Name:
Customer Address:
Date:
Use of this exact form is not required.
6. CHANGE-OF-MIND RETURN SHIPPING
For an ordinary change-of-mind return, you will generally be responsible for the direct cost of returning the product unless:
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Elovaen agrees to cover the cost;
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We provide a prepaid return label;
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The product is defective;
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The product is damaged;
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We sent the incorrect product;
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Applicable law requires us to bear the return cost.
We recommend using a tracked shipping method.
7. STANDARD DELIVERY COSTS FOR EU/UK CANCELLATIONS
Where applicable EU or UK consumer law requires it, an eligible statutory cancellation refund will include the cost of the least expensive standard outbound delivery option offered for the order.
If you selected expedited, premium, express, or another more expensive delivery service, any additional amount above the standard delivery cost may not be refundable where permitted by law.
8. HANDLING AND DIMINISHED VALUE
Where permitted by applicable law, you may inspect a product to determine its nature, characteristics, and functioning.
If handling goes beyond what would reasonably be necessary to inspect the product and causes diminished value, we may make an appropriate deduction where applicable law permits us to do so.
9. NON-RETURNABLE PRODUCTS
Subject always to mandatory consumer rights, certain products may not qualify for change-of-mind returns where applicable law permits an exception.
Examples may include:
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Personalized or custom-made products;
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Perishable products;
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Products inseparably mixed with other items after delivery;
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Sealed products genuinely unsuitable for return for health or hygiene reasons after the seal has been broken;
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Other products legally exempt from cancellation rights.
Faulty or misdescribed products remain subject to applicable statutory protections.
10. DAMAGED PRODUCTS
If an item arrives damaged, contact:
Please include:
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Order number;
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Description of the damage;
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Photographs or video of the product;
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Photographs of the packaging where reasonably possible.
We will review the issue and provide an appropriate remedy.
11. DEFECTIVE OR FAULTY PRODUCTS
If a product is defective, faulty, not as described, or otherwise fails to conform to applicable legal requirements, contact:
Depending on applicable law and the circumstances, available remedies may include:
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Repair;
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Replacement;
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Refund;
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Price reduction;
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Another legally required remedy.
Elovaen's voluntary 30-day policy does not replace or reduce mandatory statutory rights.
12. INCORRECT OR MISSING PRODUCTS
If we send the wrong product or an item is missing, contact:
Please provide your order number and details of the issue.
Some orders may arrive in multiple packages.
13. REFUND PROCESSING
Once a returned product has been received and reviewed, we will notify you regarding your refund.
Approved refunds will generally be returned to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Where applicable law establishes a specific refund deadline, we will process the refund within that deadline.
For eligible EU or UK statutory cancellations, where permitted by law, we may withhold reimbursement until:
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We receive the returned goods; or
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You provide sufficient evidence that you have sent the goods back,
whichever occurs first.
14. EXCHANGES
If you would like to exchange a product, contact:
Depending on availability and location, we may arrange an exchange or ask you to return the original product and place a new order.
15. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact:
as soon as possible.
Orders are generally processed within 2 days, so we cannot guarantee that an order can be changed after fulfillment has started.
If the product has already been dispatched, the applicable return or statutory cancellation process may apply.
16. CONTACT
Email: support@elovaen.com
Website: elovaen.com
Return Warehouse Address: Contact support@elovaen.com to obtain the applicable return address.