SHIPPING & DELIVERY POLICY
Thank you for shopping with Elovaen.
This Shipping & Delivery Policy applies to orders placed through elovaen.com.
1. ORDER PROCESSING TIME
Orders are generally processed within:
2 days
Processing begins after:
- Your order has been successfully submitted;
- Payment has been authorized;
- Any required fraud or order verification has been completed.
Weekends, public holidays, unusually high order volumes, promotions, or verification requirements may occasionally affect processing.
2. SHIPPING TIME
After your order has been processed and dispatched, our estimated shipping time is:
7–15 business days
This estimate generally applies to supported destinations including:
- United States;
- United Kingdom;
- European Union / European Economic Area;
- Other destinations available at checkout.
Business days generally exclude weekends and public holidays.
The 7–15 business day shipping estimate begins after dispatch and is separate from the initial 2-day order-processing period.
3. DELIVERY ESTIMATES
Delivery dates are estimates unless expressly stated otherwise.
Actual delivery may be affected by:
- Destination;
- Carrier;
- Customs processing;
- Local delivery operations;
- Weather;
- Public holidays;
- Transportation disruptions;
- Government restrictions;
- Incorrect or incomplete addresses;
- Other events outside our reasonable control.
Where applicable law gives you rights because an order has not been shipped or delivered within an agreed or legally required period, those rights remain unaffected.
4. SHIPPING COSTS
Available shipping options and applicable shipping charges will be displayed during checkout before you submit your order.
Shipping charges may depend on:
- Destination;
- Order value;
- Package size;
- Package weight;
- Shipping method;
- Current promotions.
5. TRACKING
Where tracking is available, tracking information will normally be provided after dispatch.
Tracking may be sent by email or displayed through the order-status page.
Carrier tracking systems may require additional time before tracking events appear.
6. MULTIPLE PACKAGES
Products within one order may occasionally be shipped separately, from different fulfillment facilities, or at different times.
You may therefore receive multiple packages and tracking numbers for one order.
7. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State, province, or region;
- Postal or ZIP code;
- Country;
- Telephone number where required.
If you discover an address error, contact:
as soon as possible.
Because orders are processed within approximately 2 days, we cannot guarantee that an address can be changed once fulfillment has begun.
8. FAILED DELIVERY
A shipment may be returned if delivery cannot be completed because of:
- An incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Failure to collect the shipment;
- Refusal of delivery;
- Other recipient-related delivery issues.
Where permitted by applicable law, reasonable additional shipping costs caused by such circumstances may be charged for reshipment or deducted from a voluntary refund.
9. DELIVERY DELAYS
Although our normal shipping estimate is 7–15 business days, delays may occasionally occur.
Potential causes include:
- Customs inspections;
- Carrier disruption;
- Severe weather;
- Natural disasters;
- Peak-season shipping volume;
- Public holidays;
- Labor disruptions;
- Transportation interruptions;
- Government actions;
- Other circumstances outside our reasonable control.
If we become aware that we cannot meet a promised shipping timeframe, we will provide the information and options required by applicable law.
10. LOST PACKAGES
If your package has not arrived after the expected delivery period, contact:
Please provide your order number.
If a shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement, reshipment, or refund.
11. DAMAGED SHIPMENTS
If your order arrives damaged, contact:
Please provide your order number, description of the damage, and photographs or video where reasonably possible.
12. CUSTOMS, VAT, TAXES, AND IMPORT DUTIES
International orders may be subject to:
- VAT;
- Sales tax;
- Import duties;
- Customs charges;
- Brokerage fees;
- Other governmental charges.
Where Elovaen collects applicable tax or charges directly, those amounts will be displayed during checkout where required.
Unless expressly stated otherwise at checkout, customs duties or import charges imposed by the destination jurisdiction may be collected separately by the applicable authority or delivery provider.
13. INTERNATIONAL SHIPPING
We may not be able to ship every product to every country.
Available destinations will generally be shown during checkout.
If we cannot fulfill an order because we cannot ship it to the selected destination, we will cancel the affected order and refund the applicable payment.
14. RETURN SHIPPING
Return shipments are governed by our Return & Refund Policy.
Because return locations may differ depending on the order, do not send any return before contacting us.
To obtain the correct return warehouse address:
15. CONTACT
Email: support@elovaen.com
Website: elovaen.com