TERMS OF SERVICE

Last Updated: August 11, 2026

Welcome to Elovaen.

These Terms of Service (“Terms”) govern your access to and use of elovaen.com and your purchase of products from Elovaen.

Throughout these Terms, “Elovaen,” “we,” “us,” and “our” refer to elovaen.com.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms and any policies incorporated into them, including our Privacy & Cookie Policy, Return & Refund Policy, and Shipping & Delivery Policy.

Please read these Terms carefully before using our website.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer rights that apply to you under applicable law.

1. ELIGIBILITY

By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the legal age required to enter into a contract, you may use our website only with the involvement and consent of a parent or legal guardian where required by law.

You may use our website and products only for lawful purposes.

2. OUR ONLINE STORE

We operate an online retail store through elovaen.com.

Products, promotions, pricing, availability, descriptions, and features may change from time to time.

We reserve the right to:

  • Add or remove products;

  • Change product specifications;

  • Change prices;

  • Change promotions;

  • Limit quantities;

  • Restrict sales where reasonably necessary;

  • Discontinue products.

These rights are subject to applicable consumer protection laws and do not affect orders we have already accepted except where permitted by law.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product:

  • Descriptions;

  • Photographs;

  • Specifications;

  • Dimensions;

  • Colors;

  • Instructions;

  • Compatibility information;

  • Pricing.

However, the appearance of a product may differ slightly from photographs because of lighting, photography, packaging changes, manufacturing variations, or your screen and device settings.

Minor variations that do not materially affect the product's function or conformity may occur.

Nothing in this section limits your rights if a product is faulty, materially different from its description, not fit for its stated purpose, or otherwise non-conforming under applicable law.

4. PRODUCT USE

You are responsible for reviewing and following all instructions, warnings, labels, and safety information supplied with a product.

Products should be used only for their intended purpose.

Where appropriate, you should test a product on a small or inconspicuous area before full application.

Information appearing on Elovaen is provided for general product-use purposes and should not be treated as medical, veterinary, legal, or other professional advice unless expressly stated otherwise.

5. ORDERS

When you place an order through elovaen.com, you agree to provide complete and accurate:

  • Name;

  • Billing information;

  • Shipping address;

  • Email address;

  • Telephone number where requested;

  • Payment information.

Submitting an order does not automatically guarantee that the order will be accepted.

We may refuse, limit, or cancel an order where reasonably necessary, including because of:

  • Product unavailability;

  • Incorrect pricing;

  • Technical errors;

  • Suspected fraud;

  • Unauthorized payment;

  • Shipping restrictions;

  • Legal or regulatory requirements;

  • Suspected unauthorized resale;

  • Abuse of promotions;

  • Violation of these Terms.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method unless another method is required by law or agreed with you.

6. ORDER PROCESSING

Orders are generally processed within 2 days after successful order placement, payment authorization, and any required order verification.

Weekends, public holidays, unusually high order volumes, fraud reviews, or other circumstances may occasionally affect processing time.

Processing time is separate from shipping/transit time.

7. SHIPPING AND DELIVERY

After an order has been processed and dispatched, the estimated shipping time is generally:

7–15 business days

This estimate applies to our supported shipping destinations, including customers in the United States, United Kingdom, and European Union, unless a different estimate is clearly displayed before purchase.

Business days generally exclude weekends and public holidays.

The estimated shipping period begins after the order has been dispatched and does not include the initial order-processing period.

Delivery estimates are not guarantees unless expressly described as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Customs processing;

  • Carrier delays;

  • Severe weather;

  • Transportation disruptions;

  • Public holidays;

  • Incorrect addresses;

  • Government restrictions;

  • Other logistical events.

If we become unable to ship or deliver an order within a promised or legally required period, we will provide the remedies required under applicable law, which may include an updated delivery estimate, an opportunity to accept the delay, cancellation, or refund.

Please review our Shipping & Delivery Policy for additional details.

8. PRICING

Prices displayed on our website may change from time to time.

The applicable product price will generally be the price displayed when you place your order, subject to correction of obvious errors where permitted by law.

If we discover a material pricing error before fulfilling an order, we may contact you and provide the option to proceed at the correct price or cancel the order.

If we cancel the order, any payment collected for the affected product will be refunded.

9. TAXES, VAT, CUSTOMS, AND DUTIES

Applicable taxes collected directly by Elovaen will be displayed at checkout where required.

International purchases may also be subject to customs duties, import taxes, VAT, brokerage charges, or governmental fees depending on the destination and how the shipment is structured.

Unless expressly stated that such charges are included, customs or import charges imposed by the destination country may be collected separately by customs authorities or delivery providers.

Nothing in this provision overrides mandatory pricing-disclosure requirements under applicable consumer law.

10. PAYMENT

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that:

  • The payment information is accurate;

  • You are authorized to use the payment method;

  • You authorize the applicable amount to be charged.

Payment processing may be provided by third-party payment processors.

We generally do not directly store complete payment-card information.

11. RETURNS AND REFUNDS

Elovaen offers a 30-day voluntary return policy for eligible purchases, in addition to mandatory rights that may apply under consumer law.

To initiate any return, contact:

support@elovaen.com

The applicable return warehouse address will be provided by our customer support team after you contact us.

Do not return products to any address unless we specifically instruct you to do so.

Our return warehouse may differ depending on the order, product, destination, and fulfillment facility.

If you have a statutory right to cancel or withdraw from your purchase, sending us a clear cancellation notice within the applicable statutory period is sufficient to exercise that right.

Your exercise of that right will not become invalid merely because the return warehouse address is provided to you afterward.

Please review our Return & Refund Policy for full details.

12. EU AND UK CONSUMER RIGHTS

Consumers in the European Union, European Economic Area, and United Kingdom may have mandatory rights relating to:

  • Online-purchase cancellation;

  • Returns;

  • Faulty goods;

  • Misdescribed goods;

  • Refunds;

  • Repairs;

  • Replacements;

  • Legal guarantees.

Where applicable, eligible online consumers may generally have a statutory 14-day cancellation or withdrawal period after receiving goods.

These statutory rights apply independently of Elovaen's voluntary 30-day return policy.

Nothing in these Terms is intended to restrict rights that cannot legally be excluded or waived.

13. U.S. CONSUMERS

Consumers in the United States may have rights under applicable federal and state consumer protection laws.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

Where applicable shipping law requires us to obtain your consent to a material shipment delay or provide you with cancellation and refund rights, we will do so.

14. PROMOTIONS AND DISCOUNT CODES

We may offer:

  • Discount codes;

  • Bundles;

  • Free gifts;

  • Limited-time offers;

  • Promotional pricing;

  • Free shipping promotions.

Promotions may have separate terms.

Unless otherwise stated, promotional offers:

  • Cannot be exchanged for cash;

  • May be limited to one use per customer;

  • May not be combined with other offers;

  • May have expiration dates;

  • May have geographic or product restrictions.

We may cancel or refuse promotional benefits where there is evidence of fraud, technical error, manipulation, multiple-account abuse, or another material violation of promotional terms.

Mandatory consumer rights remain unaffected.

15. ACCOUNT INFORMATION

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us if you reasonably believe your account has been accessed without authorization.

Contact:

support@elovaen.com

You are responsible for keeping your account and contact information current.

16. THIRD-PARTY SERVICES

We may rely on third parties to provide:

  • E-commerce technology;

  • Website hosting;

  • Payment processing;

  • Analytics;

  • Advertising;

  • Fulfillment;

  • Shipping;

  • Customer support;

  • Fraud prevention;

  • Other business services.

Third-party services may be governed by their own terms and privacy policies.

To the extent permitted by law, we are not responsible for independent third-party websites or services that are outside our control.

17. THIRD-PARTY LINKS

Our website may contain links to websites operated by other businesses.

A link does not necessarily constitute our endorsement of the third-party website.

You should review the applicable third-party terms and privacy policies before using those services.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing through Elovaen, including:

  • Elovaen branding;

  • Logos;

  • Product photographs;

  • Graphics;

  • Videos;

  • Website design;

  • Written content;

  • Product descriptions;

  • Icons;

  • Software;

  • Trademarks;

is owned by or licensed to Elovaen and may be protected by applicable intellectual property laws.

You may use the website for personal and non-commercial shopping purposes.

Without our prior written permission, you may not reproduce, distribute, republish, commercially exploit, scrape, systematically download, modify, or create derivative works from our protected content except where applicable law permits otherwise.

19. REVIEWS AND USER CONTENT

If you voluntarily provide reviews, photographs, videos, testimonials, comments, suggestions, or feedback, you represent that you have the right to provide that content.

You must not submit material that:

  • Violates another person's rights;

  • Is knowingly false or misleading;

  • Is unlawful;

  • Contains malicious software;

  • Is defamatory or abusive;

  • Falsely represents your identity or experience.

To the extent permitted by applicable law, you grant Elovaen a non-exclusive, worldwide, royalty-free license to use and display voluntarily submitted content for our business, website, product, advertising, and marketing purposes.

20. PROHIBITED USES

You may not use Elovaen:

  • For unlawful or fraudulent purposes;

  • To infringe intellectual property rights;

  • To violate another person's privacy;

  • To distribute malware;

  • To interfere with our website;

  • To gain unauthorized access to systems;

  • To scrape or harvest data unlawfully;

  • To manipulate orders or reviews;

  • To abuse discount programs;

  • To conduct phishing or spam;

  • To impersonate another person;

  • To evade security measures.

We may suspend or terminate access where we reasonably believe a material violation has occurred.

21. PRIVACY

Our handling of personal information is described in our Privacy & Cookie Policy.

Please review that Policy before using Elovaen.

22. SERVICE AVAILABILITY

We do not guarantee that the website will always be uninterrupted or error-free.

Maintenance, security incidents, updates, network interruptions, or circumstances outside our reasonable control may temporarily affect availability.

We may modify or discontinue website features from time to time, subject to applicable law.

23. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website is provided on an “as available” basis.

Nothing in these Terms excludes:

  • Mandatory statutory warranties;

  • Mandatory consumer guarantees;

  • Rights relating to faulty goods;

  • Rights relating to misdescribed goods;

  • Other rights that cannot legally be excluded.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Elovaen and its officers, employees, contractors, service providers, and affiliates will not be responsible for indirect, incidental, special, or consequential losses resulting from your use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts mandatory consumer rights or any liability that cannot legally be excluded under applicable law.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Elovaen against third-party claims resulting directly from:

  • Your unlawful use of our website;

  • Your material violation of these Terms;

  • Your infringement of another person's legal rights.

This provision does not apply to liability caused by Elovaen's own unlawful conduct or where indemnification is prohibited by law.

26. FORCE MAJEURE

To the extent permitted by applicable law, we will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including natural disasters, war, civil unrest, governmental restrictions, major transportation disruption, telecommunications failures, or severe weather.

This provision does not remove any cancellation, refund, or consumer rights that applicable law gives you because of a delay or non-performance.

27. TERMINATION

We may suspend or terminate your access to our website if you materially violate these Terms, engage in unlawful activity, commit fraud, or create a significant security risk.

Provisions that by their nature should survive termination will continue to apply.

28. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

29. NO WAIVER

Failure to immediately enforce a provision of these Terms does not constitute a waiver of that provision or any related right.

30. ENTIRE AGREEMENT

These Terms together with the policies referenced on elovaen.com form the agreement governing your use of our Services, except where additional terms expressly apply.

31. GOVERNING LAW AND CONSUMER PROTECTION

These Terms and any dispute arising from them will be governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protection laws that apply to you.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory rights or protections provided by the laws of your country or place of habitual residence where those rights cannot legally be waived or restricted.

This includes applicable mandatory consumer protections available to consumers in the United States, United Kingdom, European Union, European Economic Area, and other jurisdictions.

To the extent permitted by applicable law, disputes not subject to mandatory consumer jurisdiction rules may be submitted to the competent courts of Hong Kong.

32. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our Services, products, policies, technology, business practices, or legal obligations.

The current version will be published on this page with the latest “Last Updated” date.

33. CONTACT INFORMATION

Questions regarding these Terms may be sent to:

Elovaen
Email: support@elovaen.com