COOKIE POLICY

Last Updated: August 11, 2026

This Privacy & Cookie Policy explains how Elovaen collects, uses, shares, stores, and otherwise processes personal information when you visit elovaen.com, purchase our products, contact us, or otherwise interact with our services.

For applicable data protection laws, Elovaen generally acts as the controller or data user responsible for the personal information described in this Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Elovaen, we may collect the following categories of information.

Contact Information

Including:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address.

Order Information

Including:

  • Products ordered;

  • Order number;

  • Purchase history;

  • Order status;

  • Shipping information;

  • Returns;

  • Exchanges;

  • Refunds;

  • Promotional codes used.

Payment Information

Payments may be processed by third-party payment providers.

We generally do not directly store complete payment card numbers.

Payment processors may process payment-card details, billing details, authentication information, and transaction information according to their own privacy practices.

Device and Website Information

We and our service providers may automatically collect:

  • IP address;

  • Browser type;

  • Operating system;

  • Device type;

  • Device identifiers;

  • Approximate geographic location;

  • Referral source;

  • Pages viewed;

  • Products viewed;

  • Shopping-cart activity;

  • Checkout activity;

  • Website interactions;

  • Cookie identifiers;

  • Dates and times of visits.

Customer Service Information

If you contact us, we may collect:

  • Emails;

  • Messages;

  • Order information;

  • Complaints;

  • Return requests;

  • Product photographs or videos;

  • Customer service history.

Marketing Information

Subject to applicable law, we may collect:

  • Marketing preferences;

  • Email subscription status;

  • Advertising interactions;

  • Promotion participation;

  • Information regarding how you interact with marketing communications.

Reviews and User Content

If you voluntarily submit a review, photograph, video, testimonial, comment, or other material, we may collect that information.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you;

  • Through our website;

  • Through cookies and similar technologies;

  • Through our e-commerce platform;

  • From payment processors;

  • From shipping and logistics providers;

  • From customer service platforms;

  • From fraud-prevention providers;

  • From analytics providers;

  • From advertising partners where permitted;

  • From social media platforms when you interact with us.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Process Orders

Including to:

  • Accept orders;

  • Process payment;

  • Verify orders;

  • Fulfill purchases;

  • Arrange shipping;

  • Provide tracking information;

  • Handle returns;

  • Process refunds.

Provide Customer Service

Including to:

  • Answer questions;

  • Investigate delivery issues;

  • Process return requests;

  • Provide return warehouse instructions;

  • Address damaged or defective products;

  • Resolve complaints.

Communicate With You

Including to send:

  • Order confirmations;

  • Shipping notifications;

  • Delivery updates;

  • Return updates;

  • Refund notifications;

  • Important service communications.

Prevent Fraud and Protect Our Services

We may use information to:

  • Detect suspicious orders;

  • Prevent payment fraud;

  • Secure customer accounts;

  • Prevent abuse;

  • Protect our website and systems;

  • Investigate suspected violations.

Improve Our Business

We may analyze information to:

  • Improve website functionality;

  • Understand product demand;

  • Measure website performance;

  • Improve customer experience;

  • Diagnose technical problems;

  • Improve our products and services.

Advertising and Marketing

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications;

  • Measure advertising effectiveness;

  • Personalize marketing;

  • Build advertising audiences;

  • Understand marketing performance.

Where consent is legally required, we will obtain consent before carrying out the relevant activity.

Legal Compliance

We may process information when necessary to:

  • Comply with tax obligations;

  • Maintain transaction records;

  • Respond to valid legal requests;

  • Comply with regulatory obligations;

  • Establish or defend legal claims;

  • Protect our legal rights and those of others.

4. EEA AND UK LEGAL BASES

Where EU GDPR or UK GDPR applies, our legal basis for processing depends on the purpose.

Contract

We may process information because it is necessary to:

  • Process your order;

  • Take payment;

  • Deliver products;

  • Handle returns;

  • Process refunds;

  • Provide purchase-related customer service.

Legal Obligation

We may process personal information where necessary to comply with tax, accounting, regulatory, consumer-protection, or other legal obligations.

Legitimate Interests

Where permitted, we may rely on legitimate interests for purposes including:

  • Fraud prevention;

  • Website security;

  • Business administration;

  • Service improvement;

  • Analytics where legally permitted;

  • Establishing and defending legal claims.

Consent

We may rely on consent where legally required, including for certain:

  • Marketing communications;

  • Analytics technologies;

  • Advertising cookies;

  • Personalized advertising activities.

You may withdraw consent at any time.

Withdrawal does not affect processing lawfully carried out before your consent was withdrawn.

5. COOKIES AND SIMILAR TECHNOLOGIES

Elovaen and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Strictly Necessary Cookies

These may be required for:

  • Shopping carts;

  • Checkout;

  • Payments;

  • Account authentication;

  • Fraud prevention;

  • Security;

  • Privacy preferences.

Functional Cookies

These may remember settings or preferences and improve website functionality.

Analytics Cookies

Subject to applicable law and your consent where required, these may help us understand:

  • Website traffic;

  • Page performance;

  • Product interactions;

  • Website usage.

Advertising Cookies

Where enabled and legally permitted, these may be used to:

  • Measure advertisements;

  • Personalize advertising;

  • Understand marketing interactions;

  • Build advertising audiences.

Where applicable law requires consent, non-essential cookies and similar tracking technologies will not be activated until the required consent has been obtained.

You may manage your choices through our website cookie or privacy preferences interface.

You may change or withdraw your preferences at any time through the available settings.

6. EMAIL MARKETING

Where permitted by applicable law, we may send promotional emails.

You may unsubscribe at any time using the unsubscribe link included in the email or by contacting:

support@elovaen.com

Unsubscribing from marketing does not stop transactional messages relating to orders, payments, shipping, returns, refunds, security, or customer service.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers where reasonably necessary to operate Elovaen.

These may include:

E-Commerce Providers

Providers supporting our online store, checkout, website, and customer account infrastructure.

Payment Processors

Providers processing payments, refunds, and payment fraud prevention.

Fulfillment and Shipping Providers

Including warehouses, fulfillment partners, carriers, logistics providers, and customs providers.

Technology Providers

Including cloud services, hosting, cybersecurity, customer support systems, and email providers.

Analytics and Advertising Providers

Where permitted by law and subject to applicable consent requirements.

Professional Advisers

Such as lawyers, accountants, auditors, insurers, and consultants.

Legal and Government Authorities

Where disclosure is reasonably necessary to comply with valid legal processes or applicable law.

Corporate Transactions

Personal information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

8. U.S. TARGETED ADVERTISING AND PRIVACY RIGHTS

We do not sell personal information in exchange for money.

However, certain disclosures involving advertising technologies may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws.

Where applicable law provides you with such rights, you may contact:

support@elovaen.com

to exercise applicable privacy choices.

Where we are legally required to recognize a valid browser-based opt-out preference signal, we will process such signals as required by applicable law.

9. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS

Where applicable privacy legislation applies to Elovaen, eligible residents of certain U.S. states may have rights to:

  • Request information about personal information we process;

  • Access personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Obtain a portable copy of certain information;

  • Opt out of certain sales or sharing;

  • Opt out of targeted advertising;

  • Limit certain uses of sensitive personal information;

  • Appeal certain privacy decisions where applicable;

  • Exercise privacy rights without unlawful discrimination.

Requests may be submitted to:

support@elovaen.com

We may need to verify your identity before fulfilling a request.

10. INTERNATIONAL DATA TRANSFERS

Elovaen is operated from Hong Kong.

Personal information may therefore be processed in Hong Kong and other countries where our:

  • E-commerce providers;

  • Payment providers;

  • Technology providers;

  • Fulfillment partners;

  • Carriers;

  • Advertising providers;

  • Other service providers

operate.

Those jurisdictions may have data-protection laws different from the laws in your country.

Where EU, UK, or other applicable data-protection law requires safeguards for international data transfers, we will use an appropriate lawful mechanism.

These mechanisms may include:

  • Applicable adequacy mechanisms;

  • Standard contractual clauses;

  • UK-approved international transfer mechanisms;

  • Other safeguards permitted by applicable law.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as required by applicable law.

12. EU AND EEA PRIVACY RIGHTS

Where EU GDPR applies, you may have rights to:

  • Access personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict certain processing;

  • Object to certain processing;

  • Receive certain information in a portable format;

  • Withdraw consent;

  • Object to direct marketing;

  • Lodge a complaint with a competent supervisory authority.

These rights may be subject to legal conditions and exceptions.

To exercise a right, contact:

support@elovaen.com

13. UK PRIVACY RIGHTS

Where UK GDPR applies, you may have applicable rights to:

  • Access;

  • Rectification;

  • Erasure;

  • Restriction;

  • Data portability;

  • Object to certain processing;

  • Withdraw consent;

  • Object to direct marketing;

  • Complain to the applicable UK data-protection authority.

To submit a request, contact:

support@elovaen.com

14. HONG KONG PRIVACY RIGHTS

Where the Hong Kong Personal Data (Privacy) Ordinance applies, individuals may have applicable rights relating to access to and correction of personal data.

Requests may be submitted to:

support@elovaen.com

We may require information reasonably necessary to verify and process the request.

15. SECURITY

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

16. CHILDREN'S PRIVACY

Our online store is intended for a general consumer audience and is not designed to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has improperly submitted personal information to us, contact:

support@elovaen.com

17. THIRD-PARTY WEBSITES

Our website may contain links to independent third-party websites.

Their privacy practices are governed by their own policies.

We encourage you to review those policies before providing information to an independent third party.

18. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy as our practices, technology, services, or legal obligations change.

The latest version will be posted on elovaen.com and will display an updated “Last Updated” date.

19. CONTACT US

For privacy questions, requests, or complaints:

Elovaen

Email: support@elovaen.com